We want you to be completely satisfied with your purchase. Please see below for details of our return policy.
If you'd like to return anything, simply contact us within 30 days and we'll take care of the return for you. We'll cover the return shipping, and as long as the item is returned in the same condition you received it, you'll receive a full refund. Please note, the outbound shipping cost is not refunded if there's nothing wrong with the item, this includes orders that qualified for free shipping.
We also know that sometimes you can't get around to trying stuff until after 30 days. In that case, still reach out; we're flexible :-)
If the item is clearly used or missing anything, then a 25% restocking fee will be deducted from your refund; this is to cover the refurbishment of the product (if possible) so that it can be used for warranty stock.
For international orders, we are also happy to accept returns, but as there's no automated way for us to generate a return label, the return shipping responsibility is yours. We recommend using a tracked method, normally your local postal carrier offers the cheapest option. Please contact us first to authorize the return and to obtain an RMA number. As above, we can refund your payment method if returned within 30 days, otherwise we will issue a store credit.
We process returns within 3 days of receipt to our warehouse, so you'll see your refund confirmation once the return is processed back into stock.
Some of the products we sell become used as soon as you remove the protective backing. We're still happy to help with achieving a great installation, but these items do become non-returnable once the backing is removed. Please be sure you're happy with the product and comfortable with the installation process before going ahead, as unfortunately we're not able to issue refunds for failed installations. Specifically, single-use products are: